When making websites it’s important to incorporate feedback in the design of it. To do this you can make a feedback form or a comments section to make it easy for people to point out issues with the design. This is well established among professional websites to support this activity. Google reward their users for finding bugs or issues with the code of their products. You can also make 3rd party efforts to gather feedback such as creating a social media page to accompany their service. Twitter is a popular platform for customer support. You can make it appeal directly to your user base which makes it a lot easier to get the feedback your site may need.